PRODUCT & SIZING
Most of our sizes range from XS – 4X or larger for some apparel. Please see our sizing chart for more details and suggestions. Most of our products are unisex t-shirts and apparel unless otherwise stated. We recommend women should order one (1) size down from their regular size for a slimmer fit, unless a loose fit is preferred, in which case they should order the size as it is. Customers should read the chart carefully and check the size table available on every product before submitting their order.
We want our customers to feel comfortable and fresh with our products! Our Unisex apparel are generally printed on soft premium Bella + Canvas or American Apparel brand tees, unless the description states otherwise. T-Shirts, specifically, tend to have a slim fit, but they run a little big on woman sizes. We advise that women should order one (1) size down from their regular size for a slimmer fit, unless a loose fit is preferred, in which case they should order the size as it is.
The standard process used to make most of our products is the Direct to Garment (DTG) method of printing. Delivering stunning high-quality shirts that also feel comfortable to wear. We also offer embroidered designs with intricate detail that brings the whole apparel to a brand-new level. It’s soft, lightweight and durable, in order to make sure a customer’s new piece of clothing comes from us!
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, the customer might notice a vinegar-like smell or an off-white residue. This is usual and comes from a fixation agent applied during the printing process and IS NOT permanent. The fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. The solution is simply to wash the garment! Neither the residue nor the smell is permanent, and both should go away after one wash.
Please follow these tips to take care of your garment:
* Washing: Wash inside out with cold water, mild detergent and similar colors using a gentle cycle. Use non-chlorine bleach, only when necessary and no fabric softeners.
* Ironing: If ironing is necessary, iron inside-out on the lowest setting. NEVER IRON the printed area directly.
* Drying: Tumble dry low or hang-dry for longest life.
* Avoid using bleach and do not dry clean.
PROCESSING & SHIPPING
Monoblu products are custom-printed, made just for our clients from the moment they are ordered. Because of this, the processing time for our items typically spans 2 to 15 business days in order to neatly prepare your order for shipping. It is important to know, however, that processing times may vary depending on sales, promotions, seasonal holidays and the bulk of a placed order, etc. Natural phenomenon, emergencies or other situations beyond our control may also affect this process.
Estimated shipping times can range from 3-15 business days for North American territories. We always strive to do our best to meet these shipping estimate times, but actual delivery times will vary greatly depending on the shipping method a client chooses or situations with mail carriers beyond our control.
It is important to also keep in mind that transit times for packages are business days, not including weekends or holidays. Placing orders during heavy traffic seasons or periods, such as December, can heavily affect shipping times as well.
For international shipping, the estimated times may range from 2-4 weeks, additional processing times and package transit times within the country in question. Additional time may be required for custom processing of international shipments. In addition, unexpected delays can occur during transit or at local customs offices, prolonging delivery dates upward to 6 weeks in some cases.
When you receive a shipping confirmation email, it signals your order has been shipped and is pending delivery. The confirmation email will include a tracking number, which can be used to track your order by simply clicking on the link provided in said email, which will connect you to the respective tracking site. Should the site not have information about your order, it is likely because the package(s) just shipped. These tracking services usually take 24-72 hours to update their information and checking back later should give enough time to update the status.
In some cases, our products may be shipped from different locations across our printing network all around the US and EU. If a customer’s order contains multiple products, it is likely to be divided into multiple shipments, which may vary in shipment and delivery times. Given these differences, in such cases we are essentially unable to combine shipments into a single and concise date estimate. However, a customer will receive shipping notifications for each item in an order.
Again, Monoblu products are custom-printed as they are ordered. As such, the processing time for our items typically spans 2 to 15 business days in order to prepare an order for shipping. Processing times for each item may vary depending on sales, promotions, seasonal holidays and the bulk of a placed order, among other factors.
We will gladly modify or cancel a customer’s order within the first 1 hour of placing it. After that period has passed, we immediately begin processing the order and it becomes impossible to stop the process. Given that we print all products as they are ordered, we urge our customers to ensure all order details are correct and in order prior to submitting the order. In order to cancel/change an order, contact us at [email protected] or reply in your order confirmation email during the established 1-hour period.
RETURNS & EXCHANGES
Since every piece is custom made especially for them, we want to make sure our customers are satisfied with their orders. If by chance our customer receives the wrong item or size from the one they ordered, as well as a defective item or one that didn’t fit, we will gladly exchange or replace any item within 30 days after delivery. Use our form at the “Contact Us” link, give us a shout at [email protected] or simply reply to your order or shipping confirmation email, while including pictures of your product and your feedback. Please don’t discard the packing slip that you receive inside your package! Let us know about the situation, we’re happy to help!
Please note, we do not refund orders for customers suffering buyer’s remorse, packages sent to the wrong addresses or ordered wrong color. It’s very important that our customer triple checks the address and details before confirming an order to avoid these mishaps.
Shipments that go unclaimed (when a customer does not collect the item at the local post office or the location of the address where the order would be shipped) will be returned to our facility and the customer will be liable for the cost of a reshipment. We will contact the customer via email for a response “action needed” and they will have the first 20 days after we first receive the shipment to respond. Otherwise, the order shall be forfeit and returned to our facilities for keeping.
For packages that are “lost in transit”, all claims must be submitted no later than 3 weeks after the estimated delivery date on the order’s tracking information. We also advise our customer gets in touch with their local post office to try locating the order. If, after trying all options, the order remains missing, we’ll cover the costs of reshipping a replacement order that matches the original order.
Generally, in “lost in transit” situations, limited or no entries will appear on the tracking log from the link we provide to the tracking page. Cases such as this indicate that the package might be lost, giving that the package has no international tracking, does not get scanned in each warehouse and location it arrives at, thus making it more prone to getting lost in transit. Domestic orders are more likely to be lost along the way to its next scanning point in the mail.
If our customer suspects this might be their case, they may contact us to receive instructions that will help with their situation.
When checking your tracking information, should it indicate it has been delivered, but the customer has not received the package(s), we urge them not to panic and wait an additional day or two since packages are sometimes scanned as delivered before they are actually arrived at its destination and tend to arrive a few days later. If the package still has yet to arrive after this period, check around your house, in the bushes, ask your neighbors about any received packages, ask in your local post office, etc.
We urge the customer to keep track of their estimated delivery date and the mail route taken by their order. Package theft is not covered with shipping insurance and we will not replace it at our expense.
If a customer suspects any criminal appropriation of their order (theft), we urge them to contact their local police department and file a police mail theft report. Once the customer possesses the necessary information, they may readily contact us to arrange a potential refund.